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YOUR Dearfinds QUESTIONS, ANSWERED

Does DearFinds offer free shipping?

Absolutely! Unlock FREE worldwide shipping when you treat yourself to just $50 worth of DearFinds magic. Your perfect toy experience is just a click away, with no extra shipping costs to worry about!

When can I receive my orders?

We’re already getting your order ready! At Dear Finds, every package is packed with care and shipped quickly from Canada. Orders are processed within 1–2 business days, and then shipped via trusted carriers like USPS, UPS, or FedEx.

  • Standard Shipping (within Canada): Your order will arrive in 7–10 business days from the time of purchase — just enough time to make space for your new find!
  • Free Shipping: That’s right — every order ships free within Canada, no minimum required.

You’ll receive a tracking number by email once your order ships, so you can follow its journey to your doorstep.

Need help? Visit our Shipping Policy or contact our friendly team — we’re always happy to assist!

What if I want to return my order?

Shop with confidence at Dear Finds! Our 30-day hassle-free return policy makes it easy if you're not completely satisfied. Simply return your item in unused condition, with original packaging, within 30 days of delivery. Whether you’ve changed your mind or received a defective or incorrect item, we’re here to help. If your order arrived damaged or wrong, we’ll cover the return shipping — just email us at info@dearfinds.com with your order number and reason for return, and our team will take care of the rest.

For all the details, visit our full Return Policy or contact us anytime — we’re always happy to help!

What if some parts are broken or lost?

Oh no — something not quite right? Don’t worry! At Dear Finds, we’re committed to making things right. If your item arrived damaged, defective, or incomplete, simply email us at info@dearfinds.com with your order number and a quick description (photos help too!). Our team will take care of it and send you a replacement or refund, depending on the situation — all at no extra cost.

We’re here to make sure you love what you ordered. Need help? Reach out here — we’re always happy to help!

  • Fast Shipping on all orders

    Doorstep delivery to all orders Worldwide.

  • Price Assurance Promise

    Safe money when ordering with us.

  • 7/7 Customer Service

    Here to answer all your questions.