Frequently Asked Questions
Frequently Asked Questions (FAQ) – Dear Finds
Welcome to the Dear Finds FAQ page!
We’re here to help and ensure your shopping experience is smooth and enjoyable. If you need further assistance, feel free to contact us.
1. How long will it take to receive my order?
Answer:
Here’s a general breakdown of our delivery timeline:
Handling time: 1–2 business days
Transit time: 6–8 business days
Estimated delivery: 7–10 business days
For full details, please visit our Shipping Policy.
2. Do you offer free shipping?
Answer:
Yes! We offer free shipping on all orders within the Canada.
Visit our Shipping Policy for more information.
3. Where is Dear Finds located?
Answer:
Dear Finds is a Canada.-based home decor brand specializing in high-quality lighting and design pieces. We currently ship exclusively within the Canada.
4. What if I receive a defective product?
Answer:
If your item arrives damaged or defective, we’ll replace it free of charge.
Just contact us and return the item within 30 days.
See our Return Policy for full details.
5. Can I cancel my order after it’s placed?
Answer:
Yes, you can cancel your order within 24 hours of placing it.
Please contact us as soon as possible if you wish to cancel.
6. What is your return policy?
Answer:
We offer a simple and hassle-free return process.
Please refer to our Return Policy for complete instructions.
7. When will I receive my refund?
Answer:
Once we receive and inspect your return, your refund will be processed.
It typically appears in your original payment method within 7 business days, depending on your provider.
Visit our Refund Policy for more info.
8. Do you offer warranties or guarantees?
Answer:
Yes! All our products come with a 30-day warranty.
For terms and coverage, check our Return Policy.
9. How can I contact customer support?
Answer:
You can reach us via our Contact Page or by emailing info@dearfinds.com.
10. Do you ship internationally?
Answer:
Currently, we only ship within the Canada.
11. Do you have a physical store?
Answer:
No, we are online-only, which allows us to offer you great prices and a wide selection of products.
12. Can I place a bulk order?
Answer:
Yes! We accept bulk orders for businesses or organizations.
Please contact us for more details and pricing.
13. How do I exchange a product?
Answer:
To request an exchange, please refer to our Return Policy for instructions and eligibility.
14. How can I track my order?
Answer:
You can track your order through our Track Order page on the website.
Contact Information
Business Name: Dear Finds
Address: 1616 Rue Sainte-Catherine, Montréal, QC H3H 1L7
Email: info@dearfinds.com
Phone: +1 514 476 4527
Contact Page: https://www.dearfinds.com/pages/contact
Customer Service Hours:
Monday – Friday, 9:00 AM – 5:00 PM (Local Time)
We aim to respond to all inquiries within 1–2 business days.