Return & Refund Policy

Dearfinds
https://dearfinds.com
Canada

Business Name: Dearfinds
Address: 1616 Rue Sainte-Catherine, Montréal, QC H3H 1L7
Email: info@dearfinds.com
Phone: +1 514 476 4527
Contact Page: https://www.dearfinds.com/pages/contact

30-Day Hassle-Free Returns

At Dearfinds, we want you to love every purchase. If you're not completely satisfied, our return process is easy and straightforward.

Return Policy Overview

Return Window:
You may return items within 30 days from the date of delivery.

Item Condition:
Products must be unused, in original condition, and in the original packaging.

Easy Returns:
Our customer service team is here to guide you through the process.

Return Shipping Costs

Defective or Incorrect Items:
If your item is defective, damaged during shipping, or you received the wrong product — we cover all return shipping costs.

Free Returns:
All eligible returns are free of charge for 100% of products.
We cover all return shipping costs.
Original shipping fees (if any) are non-refundable.

How to Return an Item

Contact Us: Email us at info@dearfinds.com with your order number and reason for return.

Receive Instructions: We’ll send you a return authorization with clear instructions.

Repack the Item: Securely pack the item in its original packaging with all accessories and documents.

Shipping Label: We’ll provide a prepaid return shipping label.

Ship It Back: Drop off the package at the nearest carrier location as directed.

Refund Process

Inspection: Once we receive your return, we’ll inspect it.

Processing: If approved, your refund will be processed within 7 business days to your original payment method.

Exchanges

Want a different size, color, or item?
Contact us and we’ll arrange an easy exchange for you.

Questions?

Check out our FAQs or reach out to our support team — we’re happy to help!

Customer Service Hours

Monday to Friday: 9:00 AM – 5:00 PM (ET)
We aim to respond to all inquiries within 1–2 business days.