Return & Refund Policy

Dearfinds https://dearfinds.com Canada Business Name: Dearfinds Address: 1616 Rue Sainte-Catherine, Montréal, QC H3H 1L7 Email: info@dearfinds.com Phone: +1 514 476 4527 Contact Page: https://www.dearfinds.com/pages/contact 30-Day Hassle-Free Returns At Dearfinds, we want you to love every purchase. If you're not completely satisfied, our return process is easy and straightforward. Return Policy Overview Return Window: You may return items within 30 days from the date of delivery. Item Condition: Products must be unused, in original condition, and in the original packaging. Easy Returns: Our customer service team is here to guide you through the process. Return Shipping Costs Defective or Incorrect Items: If your item is defective, damaged during shipping, or you received the wrong product — we cover all return shipping costs. Free Returns: All eligible returns are free of charge for 100% of products. We cover all return shipping costs. Original shipping fees (if any) are non-refundable. How to Return an Item Contact Us: Email us at info@dearfinds.com with your order number and reason for return. Receive Instructions: We’ll send you a return authorization with clear instructions. Repack the Item: Securely pack the item in its original packaging with all accessories and documents. Shipping Label: We’ll provide a prepaid return shipping label. Ship It Back: Drop off the package at the nearest carrier location as directed. Refund Process Inspection: Once we receive your return, we’ll inspect it. Processing: If approved, your refund will be processed within 7 business days to your original payment method. Exchanges Want a different size, color, or item? Contact us and we’ll arrange an easy exchange for you. Questions? Check out our FAQs or reach out to our support team — we’re happy to help! Customer Service Hours Monday to Friday: 9:00 AM – 5:00 PM (ET) We aim to respond to all inquiries within 1–2 business days.